When we speak of time management, this refers to the different skills, tools and methods that are utilized in order to deal with time. This way, it will be easier to accomplish various tasks including projects and even goals. There are several steps towards time management. This starts at planning the activity, allocating the time and the resources available, goal setting, delegation of the task, analyzing the time that has been spent on the activity, monitoring, systematizing, scheduling and lastly, prioritizing the activities. In business, the most valuable asset is none other than time. This is because time is needed in order to complete tasks and activities. In this case, time management is greatly required to deal with unnecessary tasks and finish everyday projects. To do this well, you may need the help of time management metrics.
With the aid of time management metrics, you will be able to increase the productivity of your company and also improve the quality of the activities that you perform. In general, this type of metrics is used for the project management report. As we all know, every project has a deadline and thus, there is a need for you to make sure that each of them will be finished right before the stated date. However, this may seem impossible particularly for large companies since they have to complete several projects at the same time.
Your KPI time management dashboard will show you how your organization is concerned with the maximum utilization of the time spent on tasks or projects. Since time is a limited or restricted supply, you should be able to use it wisely. There is a need for you to align this with the goals that you have for the activity that you are trying to accomplish. Depending on the project that you would like to finish, the time management metrics will vary according to it. For instance, if you would like to provide such metrics for the customer service department, you can check two important subjects in this area which are email and calls and the office hours.
In emails and calls, you can monitor the average time spent on responding to emails as well as the percentage of the questions that have been answered via email or call. In addition, you can add the call answering hours to determine if your customer service staff is able to make the most out of their time when it comes to responding to the queries, complaints or feedbacks of the customers. On the other hand, the office hours will help you determine if the hours for work are being used efficiently by your personnel in the said department.
To make it easier for you to come up with time management metrics, you should categorize them according to perspectives. You can add perspectives like interruptions, objectives and also the out of office hours. In general, the KPI time management dashboard has five perspectives and 14 indicators. You can have your own number of time management metrics but ensure that you keep things to a minimum so that you can keep track of the use of time in every department.